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HELP

The Johns Hopkins Secure eCommerce system is the online donation form system. Students, faculty/staff, alumni, friends, and donors of Johns Hopkins may create a Secure eCommerce account that will populate name and contact information fields on donation forms.

LOGGING IN

How do I create an account for the Secure eCommerce system?
To create an account, register here.

Note: You will be asked to enter personal information to identify your account. When you have finished registering, an encrypted link to finish the account creation process will be sent to the email address used to register.

How do I log in to the Secure eCommerce system?
After you have finished the account creation process, you can login from the homepage. You also have the option of logging in directly on donation forms.

I've logged in previously but cannot remember my username. How do I find out what it is?
For Students, Alumni, Faculty, and Staff, you can login using your JHED ID.  For Donors, the username is set to the email address used to register.

If you are a student, alumni, or faculty/staff that needs assistance retrieving your username, please contact the Office of Alumni Relations at 1-800-JHU-JHU1 (1-800-548-5481) or e-mail alumni@jhu.edu. If you are a donor or friend that needs assistance retrieving your username, please contact the Office of Annual Giving at 410-516-3400 or e-mail oag@jhu.edu.

I am unable to log in.  Who can I contact for help?
The Secure eCommerce system is available to students, faculty/staff, alumni, and donors of Johns Hopkins.  If you are a student, alumni, or faculty/staff and unable to verify their account using any of the options provided, please contact the Office of Alumni Relations at 1-800-JHU-JHU1 (1-800-548-5481) or e-mail alumni@jhu.edu. If you are a donor or friend and unable to verify their account using any of the options provided, please contact the Office of Annual Giving at 410-516-3400 or e-mail oag@jhu.edu.

Note that if there are Johns Hopkins privacy restrictions or selections associated with your personal information that may have prevented your account from being included in this system.

I am a donor that now has a JHED ID, how do I log in? 
If you previously registered in the Secure eCommerce system using an email address as your account’s username, you may continue to use it. However, you will be unable to access the Secure eCommerce system using your new JHED ID.  To convert your account to a student, alumni, or staff/faculty account, please contact the Office of Alumni Relations at 1-800-JHU-JHU1 (1-800-548-5481) or e-mail alumni@jhu.edu.

How do I reset my password?
You can reset your password here. Once you enter your username, an encrypted reset password link with instructions will be sent to the email address on file.

Why isn't my name and contact information automatically populating after I log in?
Name and contact information is populated based on the information given with previous gifts while logged in. If you have never logged in when making a gift, your information will not be pre-populated until you save it in your profile.

Who can access the Secure eCommerce system?
Secure eCommerce is available to students, faculty/staff, alumni, friends, and previous donors of Johns Hopkins.

TECHNICAL SUPPORT

Are there specific computer or browser requirements to access the Secure eCommerce system?
Your computer must have an internet connection. The Secure eCommerce system has been optimized for all modern browsers.

The information being populated on a donation form is incorrect, how can I update it?
Your name, address, phone, and email address information can be updated in your profile. To update it, login and access your profile.

If you are a student, alumni, or faculty/staff that needs assistance updating your pre-populated information, please contact the Office of Alumni Relations at 1-800-JHU-JHU1 (1-800-548-5481) or e-mail alumni@jhu.edu. If you are a donor or friend that needs assistance updating your pre-populated information, please contact the Office of Annual Giving at 410-516-3400 or e-mail oag@jhu.edu.

As a student or support staff member that has logged in, why is my name and contact information not populated on donation forms?
Name and contact information for students not within a semester of graduation will not appear until their commencement date is closer or they make a donation. Name and contact information for support staff will not appear until they make a donation. 

Is my information secure?
The Secure eCommerce system is password protected and only available to students, faculty/staff, alumni, friends, and previous donors of Johns Hopkins.  The system is built on a secure server where credit card information is not saved.  

Can I change my username?
Your username for the Secure eCommerce system is your email address you used to sign up. If your email has changed, please email us at darweb@jhu.edu.

For students, alumni, or faculty/staff, you can also sign in with your JHED ID assigned by Johns Hopkins.  If the JHED ID associated with your account is incorrect, please contact the Office of the Registrar.

I have found a bug in the system, how can I report it?
If you have found a technical issue or an error with the site, please send information about the problem as well as any associated screenshots to darweb@jhu.edu.