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The Johns Hopkins Secure eCommerce system is the online donation form system. Students, faculty/staff, alumni, friends, and donors of Johns Hopkins may create a Secure eCommerce account that will populate name and contact information fields on donation forms.

Logging In

How do I log in to the Secure eCommerce system?
To log in to Johns Hopkins Secure eCommerce for the first time, please complete First Time Login. You will be asked to enter personal information to identify your account and your login information will be emailed to you. If you have more than one Johns Hopkins affiliation, you may select any one. Once you have verified your account, an encrypted password link and instructions will be sent to the email address on file. If you do not have an email address on file, the email address provided during the verification process will be used.

Are my login credentials from Johns Hopkins Connect the same in Secure eCommerce?
The Secure eCommerce and Connect systems share the same login credentials.  Credentials you may have had from previous systems like inCircle or HopkinsNET will not work when trying to log in to Secure eCommerce.

Why is my username and password for InCircle not working for the Secure eCommerce system?
In order to provide users with the most secure and streamlined authentication system, we have looked at best practices from across the industry and created a new verification process for users to log in to the Secure eCommerce for the first time. Because of this, any credentials you may have had from previous systems like inCircle or HopkinsNET will not work when trying to log into the Secure eCommerce system.

Please complete First Time Login to log into Secure eCommerce for the first time.

I've logged in previously but cannot remember my username. How do I find out what it is?
For Students, Alumni, Faculty, and Staff, the username is automatically set to JHED ID and cannot be changed.  For Donors, the username is automatically set to the email address on file.  

If you are a student, alumni, or faculty/staff that needs assistance retrieving your username, please contact the Office of  Alumni Relations at 1-800-JHU-JHU1 (1-800-548-5481) or e-mail alumni@jhu.edu. If you are a donor or friend that needs assistance retrieving your username, please contact the Office of Annual Giving at 410-516-3400 or e-mail oag@jhu.edu.

I am unable to log in.  Who can I contact for help?
The Secure eCommerce system is available to students, faculty/staff, alumni, and donors of Johns Hopkins.  If you are a student, alumni, or faculty/staff and unable to verify their account using any of the options provided, please contact the Office of Alumni Relations at 1-800-JHU-JHU1 (1-800-548-5481) or e-mail alumni@jhu.edu. If you are a donor or friend and unable to verify their account using any of the options provided, please contact the Office of Annual Giving at 410-516-3400 or e-mail oag@jhu.edu.

Note that there are Johns Hopkins privacy restrictions or selections associated with your personal information that may have prevented your account from being included in this system.

I just donated for the first time, why can't I register? 
First time donors will not be able to register until their information is processed through our systems.  After your first donation, please wait approximately two business days before registering through First Time Login.

I am a donor that now has a JHED ID, how do I log in? 
If you previously registered in the Secure eCommerce system using an email address as your account’s username, you may continue to use it. However, you will be unable to access the Secure eCommerce system using your new JHED ID.  To convert your account to a student, alumni, or staff/faculty account, please contact the Office of Alumni Relations at 1-800-JHU-JHU1 (1-800-548-5481) or e-mail alumni@jhu.edu.

How do I reset my password?
The Secure eCommerce Password Reset is where you will be asked to enter your username and an encrypted reset password link with instructions will be sent to the email address on file. If you do not have an email address on file, you must complete the First Time Login verification process before resetting your password.

Why isn't my name and contact information automatically populating after I log in?
Name and contact information for Johns Hopkins graduating students, alumni, current faculty & senior staff, as well as donors will be automatically populated. Other students, current support staff, and all other users must wait approximately 2 business days after the first gift is given for name and contact information to be available in the system.

If you are a student, alumni, or faculty/staff with questions about name and address pre-population, please contact the Office of Alumni Relations at 1-800-JHU-JHU1 (1-800-548-5481) or e-mail alumni@jhu.edu. If you are a donor or friend with questions about name and address pre-population, please contact the Office of Annual Giving at 410-516-3400 or e-mail oag@jhu.edu.

Who can access the Secure eCommerce system?
Secure eCommerce is available to students, faculty/staff, alumni, friends, and previous donors of Johns Hopkins.

Technical Support

Are there specific computer or browser requirements to access the Secure eCommerce system?
Your computer must have an internet connection. The Secure eCommerce system has been optimized for all modern browsers.

The information being populated on a donation form is incorrect, how can I update it?
Name, address, phone, and email address information can be updated directly on the donation form, all entry fields are editable.

If you are a student, alumni, or faculty/staff that needs assistance updating your pre-populated information, please contact the Office of Alumni Relations at 1-800-JHU-JHU1 (1-800-548-5481) or e-mail alumni@jhu.edu. If you are a donor or friend that needs assistance updating your pre-populated information, please contact the Office of Annual Giving at 410-516-3400 or e-mail oag@jhu.edu.

As a student or support staff member that has logged in, why is my name and contact information not populated on donation forms?
Name and contact information for students not within a semester of graduation will not appear until their commencement date is closer or they make a donation. Name and contact information for support staff will not appear until they make a donation. 

Is my information secure?
The Secure eCommerce system is password protected and only available to students, faculty/staff, alumni, friends, and previous donors of Johns Hopkins.  The system is built on a secure server where credit card information is not saved.  

Can I change my username?
For students, alumni, or faculty/staff, your username for the Secure eCommerce system is your JHED ID assigned by Johns Hopkins.  If the JHED ID associated with your account is incorrect, please contact the Office of the Registrar.

For donors and friends without a JHED ID, your username is the email address on file. To verify or change your email address, please contact the Office of Annual Giving at 410-516-3400 or e-mail oag@jhu.edu.

I have found a bug in the system, how can I report it?
If you have found a technical issue or an error with the site, please send information about the problem as well as any associated screenshots to darweb@jhu.edu.